SHIPPING & RETURNS

At Shiversh Creations, we want to ensure that you are fully satisfied with your purchase. If you are not completely satisfied, we offer a straightforward return and refund policy, in compliance with customer rights and legal requirements.

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1. Introduction:
Our Return and Refund Policy is designed to ensure customer satisfaction. We want to make your shopping experience as smooth as possible, and we’re happy to help you return or exchange items if necessary. This policy outlines the terms and conditions for returns, exchanges, and refunds.

 

2. Eligibility for Returns:
Returns will be accepted under the following conditions:
- Defective or Damaged Products: If the product is received in a defective or damaged condition, you are eligible for a return or exchange.
- Incorrect Size/Color: If the wrong size or color was sent by mistake, you can return the item for the correct one.

Returns must be made within 7 days from the date of delivery.

However, we do not accept returns for:
- Sale or discounted items
- Customized or personalized products
- Intimate wear, jewelry, or other hygiene-sensitive items

3. Return Process:
To initiate a return:
1. Contact Customer Support: Please reach out to our customer support team via shivershcreations@gmailcom within the eligible return period.
2. Provide Details: Include your order number, the product you wish to return, and the reason for the return (e.g., defective, wrong size, etc.).

3. Return Instructions: Once your return request is approved, you will be provided with further instructions on how to return the product.
   
For returns, please ensure the following:
- The product is in its original condition, unused, and unwashed.
- The product is returned with all original packaging, tags, and accessories.

Return Shipping Costs: You will be responsible for covering the return shipping costs unless the return is due to a defective or incorrect item, in which case we will cover the return shipping costs.

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4. Refund Process:
Once the return is received and inspected:
- Refund Method: Refunds will be processed to the original payment method (credit/debit card, Razorpay wallet, etc.).
- Time Frame: Refunds will be processed within 5-10 business days after we receive and inspect the returned product.
- Partial Refunds: If the returned product is damaged, incomplete, or used, we reserve the right to offer a partial refund.

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5. Exchange Policy:
If you wish to exchange an item (e.g., for a different size or color), please contact our customer support team. We will assist in processing an exchange, subject to availability of stock.

Please note that exchanges are only applicable for items that are unused, unworn, and in original condition.

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6. Cancellation Policy:
Orders can be canceled before shipment. To cancel an order:
- Cancellation Request: Please contact our customer support team immediately after placing your order.
- Cancellation Fee: In case of a cancellation, we may charge a small cancellation fee (if applicable), depending on the order status and payment processing.

Once the order has been shipped, it cannot be canceled and will be subject to the return policy.

 

7. Non-returnable Items:
The following items are non-returnable and non-refundable:
- Sale or clearance items
- Customized, personalized, or special-order items
- Intimate wear, jewelry, and other hygiene-sensitive products

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8. Damaged or Defective Products:
If you receive a damaged or defective product:
- Report the Issue: Please notify our customer support team within 7 days of receiving the product.
- Provide Proof: Provide photos or evidence of the damage/defect to facilitate the process.
- Replacement/Refund: Depending on the condition of the item, we will either provide a replacement or initiate a refund.

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9. Contact Information:
For any queries regarding returns, exchanges, or refunds, please contact us:
- Email: shivershcreations@gmail.com
- Phone: 7061602909
- Address: Shiversh Creations, Ground Floor, Laxmi Residency, Chunihari Tola, Bhagalpur, Bihar- 812002

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We are committed to resolving any issues promptly and ensuring you have a positive experience with Shiversh Creations.